WHAT IS A PRE-ORDER ITEM?
A preorder item is when you purchase the item in advance, however the item has not yet reached us. While we endeavour to keep up our stock levels, at time we will be unable to anticipate how quickly these items will sell. All items that are “preorder” items will be stated clearly so please check this when purchasing. Please note there will be some items that will be a standard preorder item.
All preorder’s must be paid for at time of placing the order. Once payment for a preorder item is received we will give an approximate time frame for delivery. Most preorder items will be delivered in a time of 2-8 weeks.
Please note that at times this time frame could be extended due to international shipping delays from the suppliers end which is beyond our control. As soon as we receive a preorder item that you have purchased will have this sent out to you as soon as possible.
We also reserve the right to cancel a preorder without notice and alter information at any time given
“Pre order” Postage
If your order contains some preorder items as well as some items that we do have in stock we will ship all items together so as you only pay one shipping fee. You are more than welcome to request the in-stock items to be shipped separately, however this will incur a separate shipping fee.
RETURNS & EXCHANGES
Items can be refunded if returned within 14 days from receiving your order. The item must be in its original condition of unworn, unwashed and unsoiled. We will inspect the item before we issue and exchange. The full value of your product will be refunded excluding the cost of postage.
Please choose carefully as we don't offer exchanges or refunds for change of mind.
If you have ordered the wrong size we are happy to exchange within 7 days of you receiving your order, if the stock is available.
If your item is faulty we are happy to refund, exchange or store credit you for the item. Please note that an item can only be exchanged if your item is in stock. Original shipping costs are non-refundable, new items will be sent out free of charge.
We don't take any responsibility for lost or stolen parcels.
No refunds will be given on store gift cards or store credits.
For further returns enquiries please email us at email@example.com
Once you have placed your order you will received your items within five weeks of payment.
Due to Covid-19 there unfortunately have been significant delays in processing some orders as a result of supplier delays to us then on-forwarding your goods to you. For more information relating to shipment delays once your order has left us please refer to https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic.
Postage and Handling
We utilise Australia Post for our Postage:
Little Baby Bowtique offers a FLAT RATE for all Australian Orders at a shipping cost of $8.50.
If you selected tracked shipping once your parcel has been sent, you will be sent a tracking number via email.
If you have any further questions regarding to postage and handling please do not hesitate to contact us at
To return your product, please contact us at firstname.lastname@example.org for postal details. Please refer to our returns policy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless your item has been declared faulty by no fault of your own. In the event of a fault, we will refund the cost of shipping to have the item returned. This is refunded once the item/items have been inspected and declared faulty.
Please note - No refunds are applicable on shipping costs initially sent to you.